What We Do
Let’s face it, the hospitality industry is fiercely competitive. Your property faces new demands from customers who are better informed, better connected and more demanding than ever before. Differentiation comes from innovative customer experiences delivered even before a booking is made.
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Our modular solutions address your most pressing challenges and drive your property forward.
CENTRAL RESERVATIONS
Missed phone calls and unanswered emails lead to missed opportunities and frustrated guests. Yet this critical first touchpoint is often left to front desk or admin staff who juggle multiple responsibilities on-site.
Unreliable phone lines and internet at remote lodges also disrupt reservations. Our dedicated central reservation services streamline booking and communication processes, allowing on-site teams to focus on hospitality.
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DONE FOR YOU:
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Responsive processing of telephonic, online & email enquiries from guests, travel agents and tour operators.
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Reservation progress tracking and client correspondence monitoring.
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Provisional reservation follow-ups.
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Deposit invoicing & payment follow-ups.
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Reservation Reports
ONLINE TRAVEL AGENCY MANAGEMENT
Want more visibility on Online Travel Agencies? Consider it done. We have a dedicated team managing listings on OTAs and booking platforms to ensure yours are consistently refreshed and stand out.
From rate management to content updates, we handle the details so you can concentrate on looking after your guests.
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DONE FOR YOU:
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Content Creation
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Monitoring Listings
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Listings Management
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Rate Management
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Promotions & Specials
GLOBAL SALES REPRESENTATION
Our global representation team bridges the gap between travel advisors and destination management companies. Leveraging over 25 years of experience and entrenched networks, we specialise in promoting and advocating for independent lodges, hotels, and experiences in East and Southern Africa, and the Indian Ocean.
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With offices in South Africa, Australia, the United Kingdom and Germany, we connect travel and hospitality brands with key players on the ground to build proactive partnerships.
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DONE FOR YOU:
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Travel Trade Representation including online travel agents, traditional travel advisors, and tour operators, destination management companies and wholesalers.
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One-to-One Sales Representation.
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Establish, nurture and maintain travel trade partnerships to unlock new opportunities.
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Design, implement and manage industry familiarisation trips to increase property exposure to key travel trade.
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Sales strategies, advertising campaigns and promotions targeting trade and consumer markets.
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Sales & Brand Presence at Travel Trade Events & Roadshows.
MARKETING & ADVERTISING
It’s no secret. We love travel and we love working with property owners, lodge managers, hoteliers and destination management companies.
Specialising in online marketing and advertising for the hospitality industry, we fuse strategic expertise, innovation and creativity to help you implement affordable marketing solutions, maximise visibility, and derive profitability from your efforts.
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DONE FOR YOU:
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Targeted Online Advertising for Google, Facebook, Instagram and LinkedIn
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Direct email campaigns to consumers and travel trade
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Promoting New Openings, Launches & Upgrades
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Content Creation
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Ad campaigns & buying
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REVENUE MANAGEMENT
Be honest. You got into hospitality to create amazing escapes and experiences for people. You want to live your dream and managing revenue isn’t your forte.
We get it. The cost of employing a full-time revenue manager can put effective revenue management out of reach.
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That’s where we come in. With deep industry knowledge and advanced skills, and tested methods, we develop revenue management strategies to turn your property into a profit-generating machine.
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DONE FOR YOU:
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Comprehensive Revenue Management Advice & Strategy
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Implement and manage revenue management tools and software
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Optimise pricing strategies
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Dynamic pricing, accurate forecasting, and real-time data analysis
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Implement Property Management Systems
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Rate negotiation
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Analyse market trends
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Monitor occupancy rates & room rates
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Develop promotions & specials
SOCIAL MEDIA MANAGEMENT
We can help you unlock the potential of social media to make better connections, build relationships, boost engagement, and capitalise on social commerce.
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We have great creative minds, writers, designers, and strategists on our team to plan and execute compelling content for your social media pages.
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DONE FOR YOU:
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Social Media Planning & Scheduling
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Content Creation
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Copywriting
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Community Management
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PROPERTY MANAGEMENT
We provide expert consultation to help you manage your property, improve guest service and streamline your operations.
From maintenance to guest experience, ensure efficiency and excellence from the moment your guests make a booking to when they leave.
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